Frequently Asked Questions
We have supplier relationships with a variety of domestic steel mills. We also operate within a network of Steel Service Centers that are trading partners, almost like a buying cooperative. This approach gives us access to hard to find items as well as consistent sourcing via our purchasing contracts with major producers.
Lead times on material we order from the producing steel mills vary based on economic conditions. There are times when supply is strong and orders are light. In those cases, material can be shipped to us in a matter of days. However, the steel mills have been known to adjust production capacity, tightening markets, and pushing out lead times.
When that occurs, it’s possible to wait 4-10 weeks for delivery. Hascall Steel prides itself in FORECASTING these situations, and acting in ADVANCE of shortages/delays so that your supply source remains consistent.
We list a full spectrum of steel specifications on our Steel Services page.
All of the common grades are always available, and our sales associates are ready and willing to discuss the more unusual specifications that may be required. Our relationships with our vendors give us quick and easy access to the hard to source materials.
From quote, to accepted customer purchase order, to material selection, processing, packaging, and delivery CAN BE as short as 4 hours. But it’s not always about speed.
We serve you better when we fully understand your steel uses, your volumes, your customer’s requirements. When we partner with you and your projects, the process moves from “how long” into “how well”! Yes, we can get steel to you quickly, but our greater goal is to get steel to you consistently, and share with you our expertise in material application.
Each order has its own unique circumstances that affect delivery and lead time. However, having said that, on AVERAGE, we are able to take an order, produce it on a day or two. Of course there are times when we can have steel to a customer next day, but as with anything, good planning and communication will lead to customer satisfaction and on time deliveries.
We’ve been in the steel service center industry since 1971. Along the way we pride ourselves in those PARTNERSHIPS with customers where we together address steel sourcing options, seeking economy and consistency for both parties. Most of our team have been with us over 15 years. That makes us EXPERTS in sourcing materials, processing them, and getting your order to you quickly.
We operate a dedicated fleet of over 18 semi-tractor/trailers and straight trucks. This gives us much greater flexibility and control over delivery schedules. It also allows us to be very nimble and responsive to customer requests and changes that arise throughout the day.
We run production around the clock for just such circumstances.
Everyone appreciates sufficient lead times and forecasted planning, however there are times and situations where urgency is needed.
ISO, stands for International Standards Organization, and they are a governing body that publishes quality standards. Hascall Steel has adopted the ISO: 9000/2015 standard for its internal quality system. The certification process involves a third party auditing firm that frequently visits our facilities, reviewing our quality systems and continuous improvements, and issues our certificate of compliance to the ISO Standard.
For those customers who prefer to communicate via EDI (Electronic Data Interchange), we make use of third party translators. Thus, forecasts and advance shipment notifications can be sent and received between your company and Hascall Steel.
Yes, there are unique production services that we can perform on our customer’s material. However, we prefer to supply your requested material, slit/blanked to size. We find it to be in everyone’s best interest for cost containment and production efficiency.
Shipments overseas are rare, but when our customer has these requests, we are able to accommodate. Typically, the material is protected with a full vapor barrier wrap to protect against salt air. This step, along with quality containerized box units, gives adequate protection for the transit across oceans.
Our Grand Rapids location is open M-F 24 hours. Our other facilities operate from 6am until mid-afternoon. However we are open to make special arrangements.
Steel “Certs” or certification documents are available for every order.
We provide abbreviated certification information on each and every shipper.
Your Sales Associate can help you obtain more thorough information.